Refund policy
Return & Refund Policy
At DENTN, we want you to be happy with your order. Because our products are made to order, we generally do not accept returns or exchanges for incorrect sizes, colors, change of mind, or ordering the wrong product.
Damaged or Defective Items
If your order arrives damaged or defective, or with a printing or manufacturing issue, please contact us as soon as possible.
To request a replacement or refund, please provide:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
- Photos of the product and packaging when applicable
Once we receive your request, we'll review the issue and determine the appropriate solution.
If the item is confirmed to be damaged or defective, we may provide a replacement or refund at no additional cost to you.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and photos of the item you received. We'll work to get the issue corrected.
Size and Fit
Please review the product information before placing an order. We are unable to accept returns or exchanges solely because an item does not fit as expected or the incorrect size was selected.
Order Changes and Cancellations
Because our products are made to order, orders may begin processing shortly after they are placed. If you need to make a change or cancel an order, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made after an order has entered production.
Contact Us
If you have an issue with your order, please contact us through our Contact page and include your order number so we can assist you as quickly as possible.
DENTN reserves the right to evaluate each return, replacement, or refund request on a case-by-case basis.